At PerfumeVilla, customer satisfaction is our top priority. We ensure that every product is carefully checked before dispatch. However, if you receive a damaged, defective, or incorrect item, we’re here to help.
Eligibility for Returns
You may request a return or replacement if:
- The product received is damaged or defective
- You received an incorrect item
- The product is missing or incomplete
The product received is damaged or defective
You received an incorrect item
The product is missing or incomplete
Due to hygiene and safety reasons, the following items are non-returnable:
- Opened or used perfumes
- Products with broken seals or missing original packaging
- Items purchased during clearance or special sales (unless damaged)
How to Request a Return
To initiate a return;
- Email us at ak2711823@gmail.com
- Share your order ID and clear photos/videos of the issue
- Our team will review your request and respond within 24–48 hours
Refund Policy
- Once the return is approved, a refund or replacement will be processed
- Refunds will be issued to the original payment method
- Refund processing time: 5–7 business days after approval
- Shipping charges (if applicable) are non-refundable
Replacement Policy
- Approved replacements will be shipped within 3–5 business days
- Replacement depends on product availability
Order Cancellation
- Orders can be cancelled before dispatch
- Once shipped, cancellation requests will not be accepted
Important Notes
- PerfumeVilla reserves the right to reject return requests that do not meet policy conditions
- Return requests without proper proof may not be approved
Contact Us
For any return or refund queries, contact:
PerfumeVilla
📧 Email: ak2711823@gmail.com
📞 Phone: +91 96257 88824